Privacy Policy

1. Introduction

This Privacy Policy describes how Sync Solutions ("we", "us", or "our") collects, uses, and shares information when you use our Quick Order Pro application ("the App") for Shopify stores.

By installing or using Quick Order Pro, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information from Shopify Merchants

• Store Information: Store domain, store name, store email, store timezone
• Admin Information: Admin email, admin name (if provided)
• Product Information: Product SKUs, names, prices, inventory levels
• Order Information: Order details created through the App
• Configuration Settings: Your app preferences and settings

2.2 Information Collected Automatically

• Usage Data: Features used, pages visited, actions taken within the App
• Technical Information: Browser type, device type, operating system
• IP Address: For general geographic location (country/city level)
• Session Information: Login times, duration of use

2.3 Information from End Users (Your Customers)

• Order Data: SKUs entered, quantities selected
• Session Data: Temporary session information for cart management
• Technical Data: Browser and device information for compatibility

3. How We Use Information

• Provide the Service: Process bulk orders, manage inventory checks, create order pages
• Improve the App: Analyze usage patterns, identify bugs, optimize performance
• Customer Support: Respond to your questions and provide technical assistance
• Communication: Send important updates about the App, including security and feature updates
• Billing: Process subscription payments through Shopify's billing system
• Legal Compliance: Comply with legal obligations and protect our rights

4. Google Analytics

4.1 What We Track

• Page views and feature usage within the App
• Session duration and frequency
• General geographic location (country/city level)
• Browser and device information
• User flow and navigation patterns

4.2 How to Opt-Out

You can opt-out of Google Analytics tracking by:

• Installing the Google Analytics Opt-out Browser Add-on
• Enabling "Do Not Track" in your browser settings
• Using privacy-focused browser extensions
• Accessing the App in incognito/private browsing mode

For more information about Google's privacy practices, visit: https://policies.google.com/privacy

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

• Essential Cookies: Required for the App to function properly
• Analytics Cookies: Help us understand App usage (via Google Analytics)
• Preference Cookies: Remember your settings and preferences

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit App functionality.

6. Data Sharing and Disclosure

6.1 We Share Data With:

• Shopify: As required for App functionality and Shopify's API requirements
• Google Analytics: Anonymized usage data for analytics purposes
• Service Providers: Trusted third parties who assist in operating our App (under confidentiality agreements)

6.2 We Do NOT:

• Sell your personal information to third parties
• Share your data for advertising purposes
• Transfer data outside of service provision requirements

6.3 Legal Disclosure

We may disclose information if required to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Enforce our agreements

7. Data Storage and Security

7.1 Storage Location

• Shopify's infrastructure (for store data)
• Our secure cloud servers (for app-specific data)

7.2 Security Measures

• SSL/TLS encryption for data transmission
• Regular security audits and updates
• Access controls and authentication
• Regular backups and disaster recovery procedures

7.3 Data Retention

We retain your information for as long as necessary to:

• Provide the App services
• Comply with legal obligations
• Resolve disputes and enforce agreements

Account data is retained while your subscription is active and for 30 days after termination.

8. Your Rights and Choices

8.1 Access and Control

• Access: Request a copy of your personal information
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal information
• Port: Receive your data in a portable format
• Object: Object to certain processing activities

8.2 How to Exercise Rights

To exercise these rights, contact us at: daniel@danwebconsulting.com

8.3 Uninstalling the App

You can stop all data collection by uninstalling the App from your Shopify admin panel. This will:

• Stop all future data collection
• Remove App access to your store
• Cancel your subscription

9. International Data Transfers

If you are accessing the App from outside Japan, please note that your information may be transferred to, stored, and processed in Japan where our servers are located. By using the App, you consent to such transfer.

10. Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will promptly delete it.

11. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of the App after changes constitutes acceptance of the updated policy.

13. GDPR Compliance (For EU Merchants)

13.1 Legal Basis for Processing

• Contract: To provide the App services you've requested
• Legitimate Interests: To improve our services and ensure security
• Consent: For analytics and optional features
• Legal Obligation: When required by law

13.2 EU Representative

For EU data protection matters, contact: daniel@danwebconsulting.com

13.3 Data Protection Officer

For privacy concerns, contact our privacy team at: daniel@danwebconsulting.com

14. CCPA Compliance (For California Merchants)

14.1 Your California Privacy Rights

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

14.2 Shine the Light

California residents may request information about disclosures to third parties for marketing purposes. We do not share information for third-party marketing.